Imagine getting a new not-so-budget-friendly OnePlus 9 series smartphone and after using it for a while, your touchscreen is unresponsive or not working. That would disappoint you greatly for sure.
However, this is quite a common issue and you can easily fix the unresponsive touchscreen or not working issue on OnePlus 9/9R/9 Pro.
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In this article, we are going to show you some of the methods by which you can fix the unresponsive touchscreen or not working issue on OnePlus 9/9R/9 Pro.
Android screens have got a lot better over time but they still give you problems like flashing, flickering, blinking, unresponsive to touch, and stuff like that.
It becomes very annoying sometimes and hinders the flagship experience that you have paid for. We can not just simply put the unresponsive touchscreen issue on hardware. Oftentimes, it might be because of some faulty software setting or some app.
In that case, you can definitely try the fixes that we have mentioned below.
Content Table
Fix Unresponsive Touchscreen Or Not Working Issue On OnePlus 9/9R/9 Pro
By Checking for Physical Damage
If your OnePlus 9/9R/9 Pro has been dropped recently and you are facing unresponsive touchscreen issues after the drop then you should probably check for some hardware damage.
For this, I recommend that you go to a OnePlus Support Center where a technician will examine your device for damage.
Replace/Remove Your Screen Protector
You can fix the unresponsive touchscreen or not working issue on OnePlus 9/9R/9 Pro by replacing your screen protector. First of all, if you have installed a screen protector on your OnePlus 9/9R/9 Pro, try cleaning it with a soft cloth.
If that doesn’t work, just remove your screen protector and see if your device’s touchscreen is working properly. If yes, then you can use it without a screen protector or just get a new better quality one.
By Doing a Forced Reboot
We are assuming that everyone owning a OnePlus 9 series flagship knows how to restart their smartphones. Just long-press the power button and you will see the restart option.
If you are unable to tap on the restart button, you can do a forced reboot. To do it:
- Press and hold the Power and Volume buttons at the same time.
- Now hold the Power button for about 15 seconds and you will hear the phone vibrate.
- Now your device will restart on your own. If it doesn’t, you can just turn it on by pressing the Power button for about 2 seconds or so.
By Resetting App Preferences
You see, oftentimes there is some software conflict that can cause touchscreen not working issues and by resetting the app preferences, all the apps will restore to their original settings. Here is how to do it:
Step 1: Go to the ‘ Settings ’.
Step 2: Navigate to ‘ System ’.
Step 3: Tap on ‘ Reset options ’.
Step 4: Tap on ‘ Reset app preferences ’. Finally, tap on ‘ Reset apps ’.
That’s it and this will reset your app preferences. It will not clear any personal data. However, it will reset app notifications, default apps, VPN configurations, app permissions, clear all paired devices, remove all WiFi passwords, etc.
By Troubleshooting Apps in Safe Mode
Safe Mode disables all the third-party apps on your smartphone temporarily. By doing this, you can detect the apps that could be causing problems. Here is how to turn on Safe mode:
- Press and hold the power button on your OnePlus 9/9R/9 Pro.
- Now hold ‘Power off’ on your screen.
- You will now see the option to boot your device in safe mode, tap OK to reboot into Safe mode.
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- 2”>
Now you can easily see which of the apps were creating the problems. In case you find any app that was causing the issue, you can uninstall it and that shall fix the issue for you.
By Clearing Cache from Recovery Mode
You can fix a lot of problems by clearing cache from Recovery Mode. Here is how you can do it:
Now let the process complete and once it is done you can turn on the device by pressing the Power button.
By Resetting Your Phone
This is the last option that you can try from your side. It will reset your phone and clear it out of any data. Make sure that you take a backup of all of your data before doing this. Here is how to do it:
Step 1: Go to the ‘ Settings ’.
Step 2: Navigate to ‘ System ’.
Step 3: Tap on ‘ Reset options ’.
Step 4: Tap on ‘ Erase all data(factory reset) .
Step 5: Finally tap on ‘Erase all data’ to confirm the reset.
The Black Screen Issue
As the name suggests, if you just see a black screen on your OnePlus 9/9R/9 Pro no matter what you do, it means that the phone is functional but the screen isn’t.
In that case, we recommend that you reach out to the nearest OnePlus Support Center. The technician will examine your device and if needed, they will send it for repair or replacement.
Conclusion
So that was all about how to fix the unresponsive touchscreen or not working issue on OnePlus 9/9R/9 Pro.
If none of the methods mentioned above work out for you, you can just visit any nearby OnePlus Support Center and they will help you out with the issue.
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The OnePlus 9 series has its fingerprint scanners placed way more down on the display and they are harder to reach. There are always some issues with the in-display fingerprint scanners. If you are facing fingerprint scanner not working issues on your OnePlus 9/9R/9 Pro, this is the right article for you as I have can help you to fix the fingerprint scanner not working or not detecting on OnePlus 9/9R/9 Pro.
In this article, I am going to show you how to fix the fingerprint scanner not working or not detecting on OnePlus 9/9R/9 Pro using some simple steps and methods.
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If you ask me, I have never really been a fan of in-display fingerprint scanners because, to be honest, they are actually a downgrade from a physical fingerprint reader. How? Well, they are a little slower and more unreliable than a physical fingerprint reader. But that seems to be the new “trend” as it allows the smartphone manufacturers to give more stunning designs on their smartphones.
Before we go straight in to the fixes, here are some of the potential reasons for why your OnePlus 9/9R/9 Pro’s fingerprint scanner isn’t working or detecting your fingerprint:
- You are using the wrong finger.
- Your fingers are dirty, cut, or wrinkled.
- Your fingers are wet
- Some software issue
- Issues with the sensor.
OnePlus 9
Content Table
Fix if Fingerprint Scanner Not Working or Not Detecting on OnePlus 9/9R/9 Pro
By Cleaning Your Screen
The in-display fingerprint sensor is an optical sensor that takes photos of your fingerprint. So if the screen is dirty, it will be hard for it to detect your fingerprint. To fix the fingerprint scanner not working or not detecting on the OnePlus 9/9R/9 Pro, you should clean your screen with a soft cloth and use an alcohol-based cleaner to wipe off any dirt.
Replace Your Screen Protector
As mentioned above, the in-display fingerprint scanner reads your fingerprint through the display. A lot of users apply screen protectors on their smartphones and it is good for the protection of the screen. But what generally happens is that the screen protector collects a lot of scratches over time. These can create a problem and a lot of screen protectors also hinder the screen sensitivity causing the issue. So try replacing your screen protector and use a good quality one.
Add New Fingerprints and Remove The Older Ones
Over fingerprints change with time and there can be many reasons for it like the climate around us and seasons. So you should add your new fingerprints and remove the older ones occasionally to fix the fingerprint scanner not working or not detecting on the OnePlus 9/9R/9 Pro. Do note that you should clean your fingers and device’s display properly before doing so.
Here is how to remove your old fingerprints:
- Go to Settings.
- Navigate to Security and lock screen.
- Now tap on Fingerprint Unlock.
- You will have to type in PIN, Password, or Pattern if prompted.
- Now you will see the delete icon right across the fingerprint(s) you have registered, tap on it.
- Select Yes and Remove to confirm.
To add new fingerprints, follow these steps:
- Go to Settings.
- Navigate to Security and lock screen.
- Now tap on Fingerprint Unlock.
- You will have to type in PIN, Password, or Pattern if prompted.
- Tap on Add Fingerprint, You will have to type in PIN, Password, or Pattern if prompted.
- Now follow the on-screen instructions to add the fingerprints.
- Finally, tap on Done. You can also tap on Add Another if you wish to add more fingerprints.
Check for Hardware Problem and Then Proceed
You can perform a fingerprint test and check if it’s a hardware issue or not on your OnePlus 9/9R/9 Pro. To do it:
Dial *#808# and go to the fingerprint test and you can do a fingerprint auto-test.
If your device passes the test, then it is not a hardware issue but the software is having trouble reading it. You can reboot your device into safe mode and see if the sensor is working properly or not. Here is how to boot your device into safe mode:
- Press and hold the power button on your OnePlus 9/9R/9 Pro.
- Now hold ‘Power off’ on your screen.
- You will now see the option to boot your device in safe mode, tap OK to reboot into Safe mode.
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- 5”>
Once you are in safe mode and your fingerprint sensor is working properly then it is some app that is giving problems. Now what you can do is, see all the apps that ask for fingerprint permissions and uninstall them.
By Clearing Cache from Recovery Mode
You can fix a lot of problems by clearing cache from Recovery Mode. Here is how you can do it:
- Switch off your OnePlus 9/9R/9 Pro.
- Now press and hold the Power button and the Volume Down button at the same time until you see the recovery mode options on your device.
- When you see the recovery options, you can take your hands off the two buttons.
- Now you will see the Recovery menu.
- You have to use the Volume button to go to ‘Wipe Cache Partition’.
- Press the Power button to confirm the selection.
Now let the process complete and once it is done you can turn on the device by pressing the Power button.
By Resetting Your Phone
This is the last option that you can try from your side. It will reset your phone and clear it out of any data. Make sure that you take a backup of all of your data before doing this. Here is how to do it:
- Go to the ‘Settings’.
- Navigate to ‘System’.
- Tap on ‘Reset options’.
- Tap on ‘Erase all data(factory reset).
- Finally, tap on ‘Erase all data’ to confirm the reset.
Conclusion
So that was all about how to fix the fingerprint scanner not working or not detecting on the OnePlus 9/9R/9 Pro using some simple steps and methods. If none of the methods mentioned above work out for you, you can just visit any nearby OnePlus Support Center and they will help you out with the issue.
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